On Site Maintenance & Cloud Offerings

Greentec Systems and Terix Computer Services offers independent global hardware and software maintenance services for server, storage and networking hardware from over 25 industry OEMs.

HARDWARE TYPES

• Server – Delivering enterprise-grade hardware and OS support for servers and mainframes in North America, Europe, Asia and Australia. We support new and legacy hardware, mixed-vendor environments, and multiple service levels on the same contract, with volume discounting across brands
  
  
• Storage – Offering hardware maintenance on systems ranging from small NAS appliances to giant walk-in storage devices, both new and legacy. TERiX lets you retain critical storage systems affordably for decades after the OEM has declared them End of Service Life.
  
  
• Network – Offering hardware support for directors, routers, switches and more. We offers a proactive option (and onsite service) for the devices that need it, and reactive options on devices that don’t. Avoid every-device-always SmartNet™ subscription fees – and mix and match SLA levels on the same contract

PLATFORMS

• IBM
• HP
• Dell
• Oracle / Sun Microsystems
• Cisco
• EMC
• Hitachi

SERVICE LEVELS

• Critical Plus: 7x24x365 on-site service with 4 hour response for Hardware and 7x24x365 helpdesk support for OS including assistance with patches fixes and updates. 
  
  
• Critical: 5×24 on-site service with 4 hour response for Hardware and 5×24 helpdesk support for OS including assistance with patches fixes and updates. 
  
  
• Elite: Monday-Friday 8×5 on-site service with 4 hour response for Hardware and Monday-Friday helpdesk support for OS including assistance with patches, fixes and updates. –Standard: Monday-Friday 8×5 Next Business Day on-site Hardware and support for OS including assistance with patches fixes and updates. Not offered on all products.
  
  
• Standard: Monday-Friday 8×5 Next Business Day on-site Hardware and support for OS including assistance with patches fixes and updates.  Not offered on all products.