IT Maintenance Services – Why You Need to Have the Right IT Support
Over the past few years, many companies have invested in IT infrastructure. While you will cherish the fact that an able IT infrastructure makes operations efficient and economic, there is also the problem of its maintenance that comes along.
With aging, the hardware and software need maintenance and upgrading, and you need an able a team with technical proficiency. IT maintenance needs can range from remote support to managing in-office servers. Some commonly faced problems may include hardware failure, software corruption or memory drive crashes.
How do you manage such problems? Let the experts do his job. When it comes to manage your IT resources, you need to look out for IT maintenance service providers. IT maintenance service providers can help you in solving different IT problems including the following.
1. Data maintenance
Regular data backups can ensure that data isn’t lost. 3rd party IT service providers manage the data resources of the company, from data acquisition to processing to paperwork. They analyze data and information, create backup and make work efficient and easy.
2. Hardware and software maintenance
Technical issues with installation of the programs isn’t new. From managing web server and database installations to managing security patches, you need the right IT maintenance. IT technical service provider can keep the software and hardware updated to meet the requirements of the company. The varied responsibilities can include system management, equipment installations and load monitoring and performance checks. Your software needs to be updated periodically for improvements and bug fixing. For instance, load monitoring ensures that the servers are not overworked. 3rd party IT maintenance providers can also come to aid when it comes to performing a thorough services failure analysis and the subsequent restoration.
Choosing a 3rd party service provider
Certain service providers offer plans that cover replacement cost of the equipment, service changes and other issues that might be expensive otherwise. As they maintain records and perform regular inspection of the IT infrastructure – it ensures that the system remains operational and there is continuity of your services with no or reduced downtime.
Greentec Systems maintenance program, GreentecONE, offers On-Site Service Maintenance Agreements :
–Level 4 – Critical Plus (Platinum): 7x24x365 on-site service with 4 hour response for Hardware and 7x24x365 helpdesk support for OS including assistance with patches fixes and updates.
– Level 3 -Critical (Gold): 5×24 on-site service with 4 hour response for Hardware and 5×24 helpdesk support for OS including assistance with patches fixes and updates.
– Level 2 -Elite (Silver): M-F 8×5 on-site service with 4 hour response for Hardware and M-F helpdesk support for OS including assistance with patches, fixes and updates.
– Level 4 -Standard (Bronze): M-F 8×5 NBD on-site Hardware and support for OS including assistance with patches fixes and updates. Not offered on all products.
