IT Maintenance Challenges: The Need for 3rd Party IT Maintenance Services
For any organization to be successful, it is essential that its data center technology is strong and capable
enough for the effective running of the company. This is why companies often
turn to 3rd party IT maintenance service provider companies, which specialize in providing
these IT services. They help you to cut down your company’s infrastructure costs, maintain
your data center effectively and maintain your hardware post warranty. However, what are
the reasons which compel an entrepreneur to choose such a third party IT Company? Here are
a few.
1. Budget Constraints: One of the toughest challenges before a company is to adjust its
service providing aspects with the budget that it has. It can only use the allocated
amount of money for providing a particular service. Here is when a 3rd party IT
maintenance company steps in, which makes it easier for you to fit in your needs in
the budget limits that you face.
2. Poor Customer Service: A good customer service platform is the most important
aspect for any company to thrive. Without a strong service platform which helps the
customers at every level, a company cannot retain its users for a long time. A third
party maintenance service company assists you in improving your customer service
base, so that their problems can be solved easily and quickly.
3. Pressure to upgrade hardware: Using obsolete or out-dated hardware can prove to
be extremely counterproductive for any company. Not only will it take more time to
process the data with such devices, it will have an adverse effect on the goodwill of
the company because of slow results. A third party IT Service Company can
completely overhaul the hardware system that you use, helping you to keep pace with
the contemporary technology.
4. Control over IT management: The main job of a third party IT Maintenance
Company is controlling your IT management. It specializes in the storage and
processing of data and extending the life of the post-warranty hardware. It is critical
for a company to maintain its data center technology, and a third party service
company does just that.
5. Reduce costs: The third party IT maintenance service companies help to reduce the
costs of maintaining data centers and hardware by providing flexible warranty terms,
expertise in the field of IT and business agility to respond quickly to any immediate
changes taking place in the arena of science and technology.
Many 3rd party IT maintenance services even offer remote support. Here is a look at some of the ways
they can help.
1. Load monitoring
Load monitoring helps you keep a proper check on server loads. For example, if your server is
nearing its load capacity, the contract company would suggest you to install more server
units, ensuring uninterrupted connectivity.
2. Update software
The software of any program needs to be updated regularly. There are required changes and
interface modifications as well – an IT maintenance provider can repair and fix bugs
periodically.
3. Reduced risks of losses in the business because of system failure
Regular maintenance means reduced downtime and less probability of a system failure. For
every moment the system is offline, the company incurs losses; which can in turn affect brand
reliability and trust.
Service providers can develop spare systems to maintain continuity of services, so that these
systems work in alternation with the installed systems until the problem is rectified.
4. Improved efficiency and low costs
Regular IT maintenance results in lower costs as potential problems are averted. For instance,
performance checks ensure that all the systems are up and running properly and the problem
areas, if any, are identified.
5. Stay tension free
Most service providers provide all-in-one service contracts and provide 24/7 support.
Understanding how it works
Your organization can have fluctuation traffic as well and your IT maintenance team can
help you understand the web traffic load you can take. For instance, a 3-day sale on an
eCommerce site can result in an increased load on their server as well as on the customer
service department. A technical fault is likely to arise with such an overload of traffic, and
payments may not be redirected to the secure gateway as usual. This can cause friction
between customers and the company, resulting in losing brand credibility and customer
loyalty.
If there are suitable IT maintenance services in place, the server load would have been
increased to deal with the 3 days sale as well as rectify the payments problem at the earliest.
They could have even suggested the addition of features like different slot timings to manage
the load thus preventing the system from crashing.
